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Services

RheoSense small sample viscometers are continuously supported with our team of support & application engineers who can assist with services like calibration, sample testing, as well as maintenance. Please click on the corresponding service you need assistance with!

Sample Testing

Sample analysis can include:

  • Viscosity as a function of shear rates
  • Viscosity as a function of temperature
  • Viscosity over time
  • Sample behavior change after sample recollection
  • Intrinsic Viscosity
  • Low concentration measurements for estimation of high concentration
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Maintenance/ Service Contracts

Our maintenance service contracts provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: 

  • One time calibration
  • Unlimited support, inspection, & diagnosis
  • Software Updates
  • Replacement of chip when calibration is due or when repair is needed
  • Repair and replacement of components
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Open a Service Ticket

Do you have questions or need help? Please open a service ticket with us and we will get back to you within a couple hours.

Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software. Support services available include: 

  • VROC viscometer and VROC chip troubleshooting
  • Software trouble shooting and updates (if applicable)
  • Application setup and trouble shooting (if applicable)
  • On-site repair and replacement of components

Need to have a call? Call us at (925) 866-3801 wait until the operator and click 2 for service.

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RMA (Return Merchandise Authorization)

Our maintenance service team is trained to provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: 

  • VROC viscometer and VROC chip calibration
  • Replacement of chip when calibration is due or when repair is needed
  • In-house repair and replacement of components
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Ready to learn More?

Are you looking to learn more about viscosity measurements, basics and applications? Download our application notes and technical details or access our library of recorded webinars where we explain data, dive into in-depth rheological concepts, and more!
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