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Services

RheoSense small sample viscometers are continuously supported with our team of support & application engineers who can assist with services like calibration, sample testing, as well as maintenance. Please click on the corresponding service you need assistance with!

SAMPLE TESTING

Interested in sample testing? RheoSense engineers are happy to also supply sample testing services across a broad spectrum of materials and applications.
Sample Testing

Open a Service Ticket

Do you have questions or need help? Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software.
Support Services

Service Contracts

RheoSense offers different maintenance service contracts to help you keep your viscometers operating at optimal levels
Maintenance/ Service Contracts

RMA

Need to troubleshoot or calibrate your VROC viscometer or chips? Submit a Return Merchandise Authorization request with our service team!
RMA

SAMPLE TESTING
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Sample Testing
Learn more about our sample testing services
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Application Notes
Learn more about samples we've tested in our applications library

Sample analysis can include:

  • Viscosity as a function of shear rates
  • Viscosity as a function of temperature
  • Viscosity over time
  • Sample behavior change after sample recollection
  • Intrinsic Viscosity
  • Low concentration measurements for estimation of high concentration

 
LEARN MORE

Open a service ticket
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Viscometer Support
Our service engineering team can help troubleshoot your VROC viscometer!
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VROC Software Support
Our service engineering team can help troubleshoot your VROC software!

Do you have questions or need help? Please open a service ticket with us and we will get back to you within a couple hours.

Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software. Support services available include: 

  • VROC viscometer and VROC chip troubleshooting
  • Software trouble shooting and updates (if applicable)
  • Application setup and trouble shooting (if applicable)
  • On-site repair and replacement of components

 

Need to have a call? Call us at (925) 866-3801 wait until the operator and click 2 for service.
Open a Service Ticket

Maintenance/ SERVICE CONTRACTS
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Service Contracts
Contact us to discuss what service contract is best for your viscometer
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Software Updates
Contact us for more information about the latest software updates

Our maintenance service contracts provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: 

  • One time calibration
  • Unlimited support, inspection, & diagnosis
  • Software Updates
  • Replacement of chip when calibration is due or when repair is needed
  • Repair and replacement of components
CONTACT US

RMA (Return Merchandise Authorization)
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Chip Calibration
Contact our service team for chip inspections and recalibrations
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Viscometer Maintenance
Our expert technicians are here to service your viscometer to ensure it is functioning optimally

Our maintenance service team is trained to provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: 

  • VROC viscometer and VROC chip calibration
  • Replacement of chip when calibration is due or when repair is needed
  • In-house repair and replacement of components

REQUEST RMA
Learn More About Viscosity

Ready to learn More?

Are you looking to learn more about viscosity measurements, basics and applications? Download our application notes and technical details or access our library of recorded webinars where we explain data, dive into in-depth rheological concepts, and more!
Access Webinars
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