Services
RheoSense small sample viscometers are continuously supported with our team of support & application engineers who can assist with services like calibration, sample testing, as well as maintenance. Please click on the corresponding service you need assistance with!
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Sample Testing
Sample analysis can include:
- Viscosity as a function of shear rates
- Viscosity as a function of temperature
- Viscosity over time
- Sample behavior change after sample recollection
- Intrinsic Viscosity
- Low concentration measurements for estimation of high concentration
Maintenance/ Service Contracts
Our maintenance service contracts provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include:
- One time calibration
- Unlimited support, inspection, & diagnosis
- Software Updates
- Replacement of chip when calibration is due or when repair is needed
- Repair and replacement of components
Open a Service Ticket
Do you have questions or need help? Please open a service ticket with us and we will get back to you within a couple hours.
Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software. Support services available include:
- VROC viscometer and VROC chip troubleshooting
- Software trouble shooting and updates (if applicable)
- Application setup and trouble shooting (if applicable)
- On-site repair and replacement of components
Need to have a call? Call us at (925) 866-3801 wait until the operator and click 2 for service.
RMA (Return Merchandise Authorization)
Our maintenance service team is trained to provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include:
- VROC viscometer and VROC chip calibration
- Replacement of chip when calibration is due or when repair is needed
- In-house repair and replacement of components
